Terms of service

TERMS OF SERVICE

Last updated: 23 October 2025

OVERVIEW

Welcome to Made In The Mess! The terms “we”, “us” and “our” refer to Made In The Mess, a company registered in England and Wales with its registered address at 124 City Road, London, EC1V 2NX, United Kingdom (“Made In The Mess”, “we”, “our”, “us”).

Made In The Mess operates this online store and website, including all related information, content, features, tools, products and services, to provide you (“you”, “your”, “customer”) with a curated shopping experience (the “Services”).

Made In The Mess is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) together with any policies referenced herein describe your rights and obligations when using our Services.
Please read these Terms carefully before accessing or using our website. By using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.

1. ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least 18 years of age (the legal age of majority in the UK) and that you have given your consent for any of your minor dependents to use the Services.

You may be required to provide personal and payment information. You agree that all information provided is accurate, current and complete. You are responsible for maintaining the confidentiality of your account credentials and any activity under your account.

You may not transfer, sell, or assign your account to another person without our consent.

2. OUR PRODUCTS

We make every effort to display accurate product descriptions, images, and colours. However, the appearance of products may vary depending on your device or screen settings.

Descriptions and availability of products may change at any time. We reserve the right to discontinue products, limit quantities, or make changes without prior notice.

Nothing in this section affects your statutory rights under UK law, including your right to receive goods that are as described, of satisfactory quality, and fit for purpose.

3. ORDERS

When you place an order with us, you are making an offer to purchase the products in your basket. We will confirm acceptance of your order via email once payment has been processed. No contract exists until you receive that confirmation.

If we are unable to fulfil your order (for example, due to stock unavailability or a pricing error), we will notify you and issue a refund.

Your purchase is subject to our Refund & Returns Policy.
You agree that your purchases are for personal use only and not for resale.

4. PRICES AND PAYMENT

All prices on our website are in pounds sterling (£) and include Value Added Tax (VAT) where applicable. Delivery costs are shown separately before you place your order.

We reserve the right to change prices at any time before your order is accepted. Promotional discounts may be subject to additional terms.

You agree to provide complete and accurate billing and payment details and authorise us to charge your chosen payment method for your purchases.

5. SHIPPING AND DELIVERY

Estimated delivery times are provided for guidance only and are not guaranteed. Delivery delays may occur due to postal or courier issues beyond our control.

Risk of loss and title pass to you once the goods are delivered to your address.

If your order does not arrive within the expected timeframe, please contact us at el@madeinthemess.co.uk.

6. CONSUMER CANCELLATION RIGHTS

Under the Consumer Contracts Regulations 2013, if you are a UK consumer purchasing online, you have the right to cancel your order within 14 days from the day after you receive your goods.

To cancel, please notify us in writing (e.g., by email) within this period. You must return the goods to us within 14 days of cancellation in their original condition.

We will issue a refund (including standard delivery costs) within 14 days of receiving your returned items. You are responsible for the cost of returning items unless they are faulty or misdescribed.

This section does not affect your statutory rights.

7. INTELLECTUAL PROPERTY

All materials on our website — including trademarks, images, logos, designs, and content — are owned by or licensed to Made In The Mess and protected under UK and international intellectual property laws.

You may view and use the website for personal, non-commercial purposes only. You must not copy, reproduce, or distribute any part of our website or its content without prior written consent.

8. OPTIONAL TOOLS AND THIRD-PARTY LINKS

We may provide access to tools, apps, or links operated by third parties. We are not responsible for their availability, accuracy, or content. Your use of third-party tools or sites is at your own risk and subject to their terms.

9. PRIVACY POLICY

Your personal information is collected and processed in accordance with our Privacy Policy, which complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Shopify also processes your data as our platform provider. For more information, see Shopify’s Privacy Policy.

10. FEEDBACK AND REVIEWS

If you submit reviews, suggestions or feedback (“Feedback”), you grant us a perpetual, worldwide, royalty-free licence to use such Feedback for any purpose, including improving our Services.

You must ensure any content you post does not infringe third-party rights or contain unlawful or offensive material.

11. PROHIBITED USES

You may not use our Services:

  • for any unlawful purpose;

  • to violate UK laws or regulations;

  • to infringe others’ intellectual property rights;

  • to harass, abuse, or defame others;

  • to upload malicious code or spam; or

  • to interfere with the operation of the website.

We reserve the right to suspend or terminate access to anyone who breaches these Terms.

12. LIABILITY

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded.

To the extent permitted by law, we are not responsible for:

  • any loss of profits, business, or data; or

  • any indirect or consequential loss arising from your use of our website or products.

Your statutory rights as a consumer remain unaffected.

13. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. CHANGES TO THESE TERMS

We may update these Terms from time to time. The latest version will always be posted on our website, and significant changes will be communicated in accordance with UK consumer law.

Continued use of the Services following any update constitutes your acceptance of the revised Terms.

15. CONTACT INFORMATION

Questions about these Terms should be sent to us at:
Email: el@madeinthemess.co.uk
Address: Made In The Mess, 124 City Road, London, EC1V 2NX, United Kingdom